Customer Support


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Call us Toll-Free for Cheap Airfares
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Customer Support

We’re here to help you

Welcome to Crystal Travel Customer Support. Are you facing difficulties in flight booking, require any modification in your existing ticket or seeking travel assistance. Select your concern and raise a request. You'll get easy customer support from our travel experts.


Dont't find the self-help toolor FAQ that matches your need? No worries. Submit a request for customer support for we'll respond as fast as we can.

Important information's :
  1. We act as an agent between airlines, suppliers and provide services on their behalf. But if timely feedback is received from the customers, the same can be taken with the suppliers/hotels concerned strongly.
  2. We treat every case in isolation and ensure it is resolved on priority basis
  3. Once the request is submitted, our support team will contact you within 24hrs.
General Questions:-
1. Is a member of any reputable travel association?
Yes, is a member of reputed travel organization “Moresand Group”. Moresand Limited is an award winning UK based travel group and supplies flight tickets, hotel packages, packaged holidays and cruises.
2. How to make a booking with Crystal Travel?
3. What are the timings for the Customer Care Department?
4. What age is considered as an adult?
1. How do I get to know if my booking is confirmed?
2. Can I book an unaccompanied minor on your website?
3. How can I make a change in an existing reservation?
4. Can I make a name change to my flights?
5. How do I select my seats?
6. How can I make a special request for wheelchair or meal?
7. How can I add a new traveler to my existing reservation?
8. How to book an infant ticket?
9. What do you mean by “NO Hold Luggage”?
10. What are the baggage restrictions for the flights I book?
Billing & payment :-
1. What payment method can be used for booking?
2. What are the credit card transaction and currency conversion fees charged?
3. How can I get a receipt for my travel reservation?
4. Is it possible to make a payment from more than one card for a flight reservation?
5. Why an international/foreign transaction fee is charged on my credit card statement?
6. My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?
Refund & Cancellation:-
1. How can I request to cancel my flight booking?
2. How much time it take in refund process?
3. There has been a schedule change on my itinerary. Will I get new tickets for my new flights?

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