Welcome to Crystal Travel Customer Support. Are you facing difficulties in flight booking, require any modification in your existing ticket or seeking travel assistance. Select your concern and raise a request. You'll get easy customer support from our travel experts.
Request Customer Support
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Important information's :
If your itinerary or confirmation email shows that you booked a Basic Economy or Light fare, your reservation cannot be changed. For other types of fares, you may proceed to submit your request.
Date/Route/Airport change may incur airlines penalties, fare difference & admin fee.
Once the request is submitted, our support team will contact you within 24hrs.
Date Change
Dont't find the self-help toolor FAQ that matches your need? No worries. Submit a request for customer support for we'll respond as fast as we can.
Important information's :
If your itinerary or confirmation email shows that you booked a Basic Economy or Light fare, your reservation cannot be changed. For other types of fares, you may proceed to submit your request
Date/Route/Airport change may incur airlines penalties, fare difference & admin fee
Once the request is submitted, our support team will contact you within 24hrs.
Cancellation
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Important information's :
If you cancel a non-refundable flight reservation, you will lose the value of your ticket. Certain airlines only refund the airport taxes (if airport taxes are refundable & subjected to airlines conditions )
If you are cancel a refundable ticket, airlines cancellation charges with admin fee may incur
In the event you cancel your flight due to death or Medical reason, documentation is required and it will be purely on the sole discretions of airlines to offer a waiver
Once the request is submitted, our support team will contact you within 24hrs.
Name Correction
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Important information's :
Name must match as on your govt. issued photo ID(for example your driver’s license for a domestic flight, or your passport for international travel). You may be denied boarding or entry at your destination if the names are incorrect.
Most airlines allow for corrections to misspelling on tickets, but doesn’t allow name changes to another person.
If your booking is with multiple airlines, there may be separate change policies for each carrier.
Name correction may incur airlines penalties, fare difference & admin fee.
Upon submitting the request, our support team will contact you within 24hrs.
Online Check-in
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Important information's :
Online flight check-in opens 24-48 hours before your flight departure. You'll need your airline confirmation code (example: ABC432)
We recommend passenger to reach airport 2 hours prior to departure for Domestic Flights and 3 Hours for International Flights
Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
Airport check-in usually opens 2-3 hours before flight departure
Once the request is submitted, our support team will contact you within 24hrs.
Baggage Enquiry
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Important information's :
Your baggage allowance may differ on flights operated by other airlines
If a flight is 'OPERATED BY' another carrier, or there is "MORE THAN ONE CARRIER" on your booking, the more restrictive baggage policy MAY be in effect. Please contact the carrier(s) directly to clarify this, in order to avoid additional charges. Once form is submitted, we will receive the request this way
Once the request is submitted, our support team will contact you within 24hrs.
Special Service Request
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Important information's :
Please note that we act only as the agents to the airlines and can only advise our clients as per the instructions and guidelines received from the carrier. All special requests such as Meal requests, seat(s) allocation is purely controlled by the airlines who may exercise their discretionary powers on such matters.
Schedule Change
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Important information's :
The first thing to remember is airlines do not guarantee their schedules, which means their obligations and liabilities are limited. If you are unhappy with the new itinerary, you can ask the airline to find a better routing, without penalty. If none is available, in most cases your only choices are to accept the change as it stands, cancel your ticket and apply it to another flight within a year of the issue date, or cancel your ticket and request a refund.
Industry like air transportation such changes are inevitable and are beyond our control as we act only as the booking agents for the airlines.
Crystal Travel takes every steps to ensure you are provided with an alternative options in case of Schedule Change
Once the request is submitted, our support team will contact you within 24hrs.
Feedback
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Important information's :
We act as an agent between airlines, suppliers and provide services on their behalf. But if timely feedback is received from the customers, the same can be taken with the suppliers/hotels concerned strongly.
We treat every case in isolation and ensure it is resolved on priority basis
Once the request is submitted, our support team will contact you within 24hrs.
Yes, Crystaltravel.us is a member of reputed travel organization “Moresand Group”. Moresand Limited is an award winning UK based travel group and supplies flight tickets, hotel packages, packaged holidays and cruises.
Crystal Travel offers a short and simple way of booking. All you need to access our website www.crystaltravel.us and find the best airline deal by entering your date of travel. Other than visiting website, customers can even call us directly and get the flight booking done over the call itself. For further queries, customers can even drop us an email and shortly we will get in touch with them.
Our Customer Service department works 9:00 AM to 6:30 PM EST and 7 days a week to resolve customer’s travel queries and provide best travel assistance to them.
Once you are done with your flight booking, you will receive a confirmation e-mail within 4 hours containing all the details. You may receive the e-mail in your inbox or spam box. In case you didn’t receive the confirmation e-mail even after waiting for more than 4 hours, you can call or drop us a mail. Our customer care department will reach you shortly.
Every airline has different rules and regulations regarding the unaccompanied minor travel ticket. To get the best answer, consult our customer care department.
Name change amendment is not allowed by the airline due to Homeland Security rules. It is important for customer to get the tickets booked by the same name that appears on government issued identification or passport. All reservations must be made in EXACT name of the person. In between nicknames are not allowed for ticket booking of domestic and international travel. So, in case you have made some error in spelling the name then you must consult our customer care department at 1-866-439-2995 for best assistance.
Passengers can select their preferred seat or request for it at the time of booking. While submitting the travel details or booking the flight, make sure to select the “Seat Preference”.
You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area
If you have already completed your booking, please click the" Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear.
Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.
Other than in-flight meals, passengers can request for meal while booking the flight ticket online. Special meal requests are accepted 24-hours prior to the scheduled departure. Requests are not guaranteed and are at the discretion of the airline.
Passengers cannot add a new traveler in their existing reservation, what else they can do is to book another new ticket for the same destination. However, prices may vary with the existing flight fare.
Infants that haven’t completed the age of 2 years or 24 months can travel within United States without ticket until they are seated on an adult’s lap (over 18 years). Only one infant is allowed to travel as a lap child per adult (over 18 years). If passengers are traveling internationally then they are required to pay a percentage of the adult fare and taxes for the lap child. For further details, passengers can contact our customer care department at 1-866-439-2995.
Hold Luggage’ is another term for checked luggage and when booking says ‘No Hold Luggage’ it means checked bag will not be included in the fare. However, to add a checked bag a fee will be applicable as per airline baggage policy which can either be paid on airline website or at the airport directly.
There are numbers of US carriers that have changed their baggage allowance for carry on and check in luggage. Some of the airlines also started charging over the second bag and as well as carryon luggage. To understand the baggage policies, people must get in touch with the airline directly and ask them to provide the updated policies that eventually help the traveler to carry baggage accordingly.
To make our customers comfortable at the time of payment, we at Crystaltravel.us enables them to make payment via debit card, credit card, and e-pay. We also assure customers to keep their banking details confidential and safe with us.
Prices that are displayed over Crystal Travel web portal or quoted by sales agent are charged in U.S. dollars (USD) at the time of booking. However, if you are using a non-U.S. credit card then it is important for you to confirm with your bank about currency conversion charges and fees charged for processing purchase made in U.S. dollars.
Once you are done with your booking, an automatic email will be generated and sent on your registered email id comprising the itinerary details, ticket purchase, date of flight departure, time of departure, ticket price and other important details. In case, you haven’t receive the reservation confirmation email, then you can even consult to our customer care department and ask for the same.
Yes, at Crystal Travel it is possible to get the tickets booked by using more than one credit or debit card. However, it is only possible if you make a call to travel experts and get the tickets booked over phone.
If you have made any transaction outside U.S. in that case your bank may charge an international fee and may convert the payment into local currency to charge an international fee.
It happens when passengers book multiple airline tickets in a single reservation. If customer will see the charges of each and every ticket that has been processed separately then he/she will come to know about taxes, service charges, and additional services charged on each single ticket. If this is not your case and you feel are sure that there are some duplicate charges are implied on your credit card for the same trip, then you must get in touch with our customer support department for best assistance.
If the ticket you have booked is from low cost flights then you can directly contact to the airline for your cancellation along with the details received after booking your flight. And if you have booked in regular airlines, you can call us or mail to us for cancellation of your flight ticket prior to departure and when you call us please keep your booking reference with you to keep it quick and confusion free. Please note that there will be some admin charges of cancellation of your flight ticket from regular airline.
Most of the tickets are non-changeable/refundable but if there is some amount that can be refunded, it may take between 4-5 working weeks after receiving your cancellation request and details in writing. On the other hand, there are certain rules of airline(s) against refund of the tickets. Those rules are governed by airline(s) itself, so any refund or future travel credit is at their discretion.
Crystal Travel always try to inform their customer about the schedule change. However, many times such changes are not informed directly by the airline. So, it is advised customers to reconfirm the change in the itinerary directly from the airline at least 48-72 hours prior to the departure. In case customer has accepted the schedule change made by the airline and if he/she requires any change in the ticket then such change will cost some fees and penalties.
Customer Support
1-866-439-2995
Ireland
United Kingdom
